0

Returns & Refunds Policy

We accept returns on unused parts within 14 days. Custom-built bikes are non-returnable once production begins.

At a Glance

✓
Returns Accepted Parts within 14 days, unused & original packaging
✕
Not Accepted Custom builds once production has started
!
Faulty Items Covered — report within 48 hours
→
Return Shipping Paid by customer unless item is faulty

Returns (Parts)

  • You have 14 days from the date of delivery to request a return
  • Items must be unused, undamaged, and in their original packaging
  • Return shipping costs are the responsibility of the customer
  • Once we receive and inspect the item, your refund will be processed

Custom Builds

  • Custom-built e-bikes are non-refundable once the build process has started
  • All deposits for custom builds are non-refundable
  • Modification requests must be submitted as early as possible — changes cannot be guaranteed once production is underway
  • Please review your build specification carefully before confirming your order

Faulty or Damaged Items

  • Faults or damage must be reported within 48 hours of receiving your order
  • You will need to provide photo or video evidence of the issue
  • We will offer a repair, replacement, or full refund depending on the situation
  • Return shipping for faulty items is covered by MANTA Parts

Batteries & Electrical Items

  • Batteries and electrical components are non-returnable once used or installed
  • This policy exists for safety reasons — used electrical items cannot be resold or safely inspected for reuse
  • Faulty batteries received on arrival are still covered under our faulty items policy above

Warranty

  • Parts are covered by a 3–6 month warranty depending on the product
  • The warranty does not cover damage caused by misuse, water damage, or incorrect installation
  • Warranty claims must include proof of purchase and supporting evidence of the defect
  • We reserve the right to inspect items before processing a warranty claim

Refunds

  • Approved refunds are processed within 5–10 business days
  • Refunds are returned to your original payment method
  • You will receive email confirmation once your refund has been issued
  • Partial refunds may be issued for items returned in a condition different from how they were received

Return Process

1

Submit a Return Request

Use the form below or email us with your order details and reason for return

2

Wait for Approval

We'll review your request and respond within 24–48 hours

3

Ship the Item Back

Once approved, securely package the item and send it to the address we provide

⚠

Returns sent without prior approval may be rejected.

Need to Return Something?

Fill out the form below and we'll get back to you within 24–48 hours.

Return Request Form

Please enter your name
Please enter a valid email
Please enter your order number
Please enter the product name
Please select a reason
📷

Click or drag files here

Accepted: images & videos (max 10 MB each)

✓

Return Request Submitted

We aim to respond within 24–48 hours. Check your email for updates.